# Troubleshooting

Source: [https://docs.qualcomm.com/doc/80-60631-1/topic/Troubleshooting.html](https://docs.qualcomm.com/doc/80-60631-1/topic/Troubleshooting.html)

Create a support request at [Aware Support](https://mysupport.qualcomm.com/aware/s/) for assistance with troubleshooting.

## Qualcomm® Aware server did not receive the reported data

**How to detect:** Login to the  Qualcomm®  Aware portal and check
        whether the device data is updated.

**Solution:**
        
- The server or the cellular connectivity may be the cause of this issue. Based on the LED indication, identify the problem and contact technical support.
- Check whether the device LED state is "Green + fast blinking"; there is no issue with cellular connectivity.
- Check whether the device LED state is "solid red"; this indicates the DAM
            crash, create a support ticket at [Aware Support](https://mysupport.qualcomm.com/aware/s/).

## Inaccurate sensor data reports

Ensure the sensors are not covered/blocked. Refresh the service portal and try changing the sampling and reporting rate. If issue persists, try rebooting the device.

## Issue with cellular connectivity

**How to detect:** Device with LED state as "Blue + fast blinking" indicates Loss or no cellular connectivity.

**Solution:**
- Check whether the subscription is proper.
- Check if device is in no service/limited-service area due to blind signal area like tunnels/underground parking. You can compare the cellular connectivity of the other devices in same location.
- Contact technical support if issue persists.

## Issue with GPS connectivity

**How to detect:** Device with LED state as "White + fast blinking" indicates that the device is attempting a position fix (GNSS or terrestrial based).

**Solution:** Device is working on GPS position fix; wait for few seconds and it will be fixed automatically.

Last Published: May 29, 2025

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