# FAQ

Source: [https://docs.qualcomm.com/doc/80-71528-1/topic/profiler_faq.html](https://docs.qualcomm.com/doc/80-71528-1/topic/profiler_faq.html)

## General

**What are the minimum system requirements for Snapdragon Profiler?**

- A PC running Windows 10 or 11, a Mac running OS X Yosemite (10.11) or later,  or
                    a PC running Ubuntu Linux 18.04 or later.
- Android/Linux targets: ADB 1.0.40 (or later)
- Snapdragon Profiler uses the Mono framework with GTK#. If you do not already
                    have it installed, you can [download and install this dependency](http://www.mono-project.com/download/).
- A device running powered by a Snapdragon processor.

**Does Snapdragon Profiler also work on non-Snapdragon devices?**

Snapdragon Profiler is designed to work best with devices powered by a  Qualcomm®  Snapdragon processors. Although some limited
                functionality may exist on non-Snapdragon devices, we do not guarantee the complete
                functionality on non-Snapdragon devices.

**What development Snapdragon devices does Snapdragon Profiler work with?**

Snapdragon Profiler works with all devices powered by  Qualcomm® 
                Snapdragon processors including commercial and development boards.

## Troubleshooting

**Why can’t I connect to my device?**

Open a command prompt or terminal and confirm that your device is setup for ADB via
                the “adb devices” command with a status of “device”. Try increasing the Device
                Connection Timeout value under File/Settings if you receive a timeout message. Once
                you’ve confirmed and eliminated the ADB connection as a problem then please contact
                us at  [mailto:snapdragonprofiler-support@qti.qualcomm.com](mailto:snapdragonprofiler-support@qti.qualcomm.com)

**Sometimes when I add a real-time metric the track doesn’t have any data.**

If you select a metric that does not trigger system events that generate profiling
                data, then Snapdragon Profiler will not show the data.

**Nothing happens when I select my application and run a Snapshot Capture.**

Snapdragon Profiler interfaces with the graphics driver to query that information
                gathered in a Snapshot for a rendered frame. Some devices may not have the driver
                updates required to gather this data and properly support Snapshots.

**Why don’t I see FPS on my device?**

To view the FPS, select your process and you should see new categories in the metric
                list. Expand the "EGL" category and FPS should be one of your metric options. FPS
                currently works for OpenGL ES apps only.

**Why don’t I see Vulkan metrics?**

- On Android, make sure you have ADB root access
- Confirm all of the Vulkan libraries are in the right location and write
                    permissions are enabled
- Start your app after you connect to Snapdragon Profiler

Last Published: Apr 29, 2024

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