# Troubleshooting

Source: [https://docs.qualcomm.com/doc/80-60631-3/topic/Troubleshooting.html](https://docs.qualcomm.com/doc/80-60631-3/topic/Troubleshooting.html)

For Troubleshooting support, contact [aware-support@qti.qualcomm.com](mailto:aware-support@qti.qualcomm.com)

## Qualcomm® Aware server did not receive the reported data

**How to detect:** Login to the  Qualcomm®  Aware portal and check
        whether the device data is updated.

**Solution:**
        
- The server or the cellular connectivity may be the cause of this issue. Based on the LED indication, identify the problem and contact technical support.
- Check whether the device LED state is "Green + fast blinking"; there is no issue with cellular connectivity.
- Check whether the device LED state is "solid red"; this indicates a
            hardware malfunction, contact Tech Support.

- **[Aware portal FAQs](https://docs.qualcomm.com/doc/80-60631-3/topic/aware-portal-faqs.html)**  

Frequently asked questions related to the Aware portal.
- **[QTS112 FAQs](https://docs.qualcomm.com/doc/80-60631-3/topic/qts112-faqs.html)**  

Frequently asked questions related to the QTS112 device.

Last Published: Apr 17, 2025

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